Order Placement Information:Call: Toll free 888-284-0006 Mon.-Fri. from 8:00 a.m. to 5:00 p.m. EST to place orders or inquire about order status.
Fax: Toll free 866-248-6655 24 hours a day, 7 days a week.
Online: Shop Davey Tree 24 hours a day, 7 days a week.
International Orders: Place your order directly with Global Promotions ONLY if you plan to pay with a credit card. Please do not send your order to Global Promotions if you do not pay with a credit card.
All shipments that are imported into Canada are subject to duties and taxes assessment by the Canada Border Services Agency (CBSA).
The duty rate varies depending on the type of product and the country where it was manufactured.
The amount of duties and taxes for an item primarily depends on the item's value in Canadian dollars and the purpose for the shipment.
In addition to the duty, tax may also apply (e.g., GST, PST, QST, and HST).
If duties and taxes apply, they will be billed separately and are not included in the shipping cost paid with the order.
Personal Orders: Visa, MasterCard, or Discover.
Because of varying laws by each state and extensive program administration, payroll deduction is no longer offered as a payment option, effective 4/22/2020. Orders can still be processed using credit card or territory charge options. Territory charges are subject to Operations Management approval.
Corporate Orders: If an authorized Buyer, you must enter your cost center code.
Merchandise Availability:If an item is temporarily out of stock, we will back order that item for you and ship the other in-stock items. Your packing slip will indicate back-ordered items. As soon as the back-ordered merchandise arrives in our warehouse, we will ship it directly to you.
Sales & Use Tax Information:For "Personal Orders," we are required by law to collect and remit applicable sales tax for shipments made to Ohio. As of August 2003, Ohio state law requires that freight be taxed as well.
Returns & Exchanges information:
Your satisfaction is guaranteed. If for any reason you are not satisfied with an item that was an inventoried product, please call 888-284-0006, to arrange for a call tag and return authorization number.
Send returns to:
Custom Orders: Items that are custom orders (non-inventoried items) are not returnable.
3375 Gilchrist Road
Mogadore, OH 44260
Note: ALL RETURNS FOR ITEMS THAT WERE FOR INVENTORIED ITEMS MUST BE MADE WITHIN THIRTY DAYS OF RECEIPT OF MERCHANDISE. CUSTOM ITEMS (NON-INVENTORIED) ITEMS ARE NOT RETURNABLE.
Freight Information:Actual freight will be charged.
Custom Order Information:
While this on-line catalog contains carefully selected items that represent the professional image of Davey Tree, we realize you may have a need for customization or for items not currently offered. Through this inventory program, you also have access to thousands of additional imprinted items to support your special event or program.For more information on custom items, please call toll free 888-284-0006, or email us at [email protected].